We are a professional debt resolution service that will strive to turn your accounts receivable portfolio into positive cash flow. Our main goal will be to resolve each account with discretion and we will constantly seek new ways to resolve our client’s issues and reduce the overall turnaround of each debt placed. Partnering with us will allow you to focus on the activities to develop and increase the profitability of your business.
COLLECTION PROCEDURES
- To comply with the laws and statutes in the collection process we have developed a comprehensive selection of correspondence templates to respond to specific details of each collection matter. Each case is reviewed individually and the appropriate strategy is selected and implemented.
- Each letter is customized to reflect the nature of the business or profession being represented.
TELEPHONE CONTACT
- Our highest priority during the collection process is to maintain goodwill between our clients and their customers or patients. Our highly trained personnel are effective at motivating each debtor, while keeping in mind the goal of protecting each business relationship. Our collectors have been trained to react professionally to all situations and circumstances in order to successfully resolve the matter.
- When remittance in full is not possible we develop payment plans that will resolve the outstanding matter in a minimal period of time. Payment plans are arranged and monitored as required to insure that the end result will be final resolution of the account. Any deviation from the agreement will be handled and resolved immediately.
- To maximize contact with your customer we tailor our call center hours to improve our ability to reach the individual or business to resolve the outstanding matter in a timely fashion.
- We constantly monitor and update our call center procedures for debtor contact in order to comply with strict Federal and State regulations governing our business.
SKIP TRACING
- Basic investigative services are provided at no additional expense to our clients. If it becomes necessary, we will agree on pricing structures prior to employing a private investigator.
- We constantly scrub and update our database to ensure each individual account has the latest information available in order to reduce the overall time spent to resolve the account.
- In most cases prior to litigation we locate and verify asset(s) in order to execute against the asset(s) to offset the judgment amount or reduce it to a zero balance. This enables us to resolve the account immediately after obtaining judgment without having to locate an asset after the legal process has been completed.
- We utilize various licensed and bonded vendors to obtain all information needed to resolve the account. All information will be kept in the strictest of confidence in order to protect the client and customer from liability. The information obtained is used solely for the purpose of resolving the outstanding matter and it is not shared with third parties.
BUREAU REPORTING
- Credit bureau reporting allows us to share the delinquent information with anyone authorized to receive the information from the credit bureaus. This does help to enforce the collection of the outstanding matter and it does motivate the individual or company to resolve the account in a timely manner.
- This service is provided at no charge to the client and we list the client as the creditor, The Lakeland Group, Inc. as the reporting party, the last date of service and the balance due.
- The reports and updates last for the duration that the account is placed with The Lakeland Group, Inc.
LITIGATION
- Litigation is implemented only when all other avenues to resolve the account have been exhausted.
- We will evaluate each situation as a viable litigation account based upon strict criteria in order to prevent litigation on accounts that may not be resolved successfully by this process.
- Expert legal representation is available and provided to the client. Rates and terms may apply.