Here are quite a few FAQs to browse
for your information. If you don't find the answer you are looking for, please
call 610-554-1647 or send email to sales@allentowntables.com
to have your questions answered.
Can I order upgraded felt(ie: Simonis, other Championship grades) or ballsets?
If the table I want isn't currently in stock, how long will I have to wait?
Can I pay for my table with a check?
What credit cards do you accept for payment?
Can I finance my table with Allentown Tables?
Do you accept PayPal payments?
Can I put a deposit on my table and lay-it-away?
Do I have to pay sales tax on my new table?
How soon will my table be delivered after it's ordered?
How will I get a pool table into my basement or upstairs?
What happens if there's something wrong with my table after it's delivered?
Will your installers be able to work around my schedule for the installation?
How long does it take to have my table installed?
How much does it cost to have my table installed by your installers?
How do the installers make my table level if my floor is uneven?
Can I install the pool table myself?
If the table's felt wears out in a few years, can your installers replace it?
How long has Allentown Tables been in business?
Where is you showroom located?
How much space do I need in my room for the pool table?
How can I see a table in person if I live far away from your showroom?
Are your table cabinets solid wood or plywood?
Do all your table slates have a backer/liner?
Q: Can
I order upgraded felt or ballsets?
A: Sure. We have many different brands of felt and ballsets to choose
from.
Upgrading your order may delay your delivery depending on availability.
Q: If
the table I want isn't currently in stock, how long will I have to wait?
A: Usually, a table will be available within a month.
Q:
Can I pay for my table with a check?
A: Yes, but your table delivery will be delayed until the check clears the
banking system.
Q: What
credit cards do you accept for payment?
A: We accept Master Card, Visa and American Express.
Q: Can
I finance my table with Allentown Tables?
A: Yes and No. Financing is only available to commercial accounts wishing
to purchase the Maverick coin operated table.
Q:
Do you accept PayPal payments?
A: Yes, but you must already have an account. If you have to start an account
or have recently opened one, PayPal will not allow purchases over $2000. Please
read PayPal's requirements for more information.
Q: Can
I put a deposit on my table and lay-it-away?
A: Of course, but lay-aways are restricted to 3 months.
Q: Do
I have to pay sales tax on my new table?
A: Yes, if you live in Pennsylvania.
Q:
How soon will my table be delivered after it's ordered?
A: Your table should be delivered within 1 to 2 weeks if it is in-stock. Special
orders, additional items and out of stock items can slow down your delivery
up to 1 month. It is our policy to deliver your entire order at one time,
if possible.
Q: How
will I get a pool table into my basement or upstairs?
A: You don't have to do a thing! Other companies will drop your table
at the curb or in your driveway. We will send a crew to deliver your table
and place it in any room of the house you choose.
Q: What
happens if there's something wrong with my table after it's delivered?
A: We will inspect your table upon delivery. If you aren't satisfied with
the condition of any portion of it's appearance, we will re-order that portion
of the table and deliver it to your door in a timely fashion.
Q:
Will your installers be able to work around my schedule
for the installation?
A: Yes. We will do our best to schedule your installation for the earliest
possible date after being delivered. It is also possible for your table to
be installed the very day it is delivered, if the schedule is open!
Q:
How long does it take to have my table installed?
A: A 1-man crew can finish your table in 6 to 8 hours. A 2-man crew can finish
in 4 to 5 hours.
Q: How
much does it cost to have my table installed by your installers?
A: Only $300.
Q: How
do the installers make my table level if my floor is uneven?
A: The installers will shim up any leg that requires it. If it becomes excessive,
any remaining height will be shimmed under the slate.
Q:
Can I install the pool table myself?
A: Yes. We will deliver your table as usual and even answer any questions
we can regarding the finer points of installation! It is, however, recommended
that you have your table professionally installed.
Q:
If the table's felt wears out in a few years, can your
installers replace it?
A: Yes! We will be more than happy to schedule you for any service work your
table might need.
Q: How
long has Allentown Tables been in business?
A: We have been pleasing the Mid-Atlantic and North-east states with
fine qulity products since 2003 and we have over 15 years experience in the
retail and service industries!
Q: Where
is you showroom located?
A: At this time, we have our internet showcase and warehouses for our inventory.
We are presently in the process of finding a location in the Lehigh Valley
area, for a showroom, to open in 2006.
Q:
How much space do I need in my room for the pool table?
A: The chart below is only a recommendation for the best room size.
| TABLE
SIZE |
ROOM SIZE |
| 7
foot |
13.5'
x 17' |
| 8
foot |
14'
x 18' |
| 9
foot |
14.5'
x 19' |
Q:
How can I see a table in person if I live far away from
your showroom?
A: We are expecting to have a showroom located in the Lehigh Valley in 2006.
Until a physical location is available, we have contact information of previous
customers who have informed us that they are more than willing to let you
see their table. All you need to do is contact us and give your location
and phone number. We will contact a customer and give them your information,
so you can handle the details yourselves.
Q:
Are your table cabinets solid wood or plywood?
A: Most of our tables' cabinets are a veneer and wood composite. Some of our
tables have a solid wood cabinet. NONE of our tables have a plywood cabinet.
All of our tables have rails that are solid wood, either oak or maple.
Q:
Do all your table slates have a backer/liner?
A: Yes they do. The more expensive tables have the backer attached directly
to the slate. The lower priced tables have their backer attached to the table's
cabinet instead.
